Delivery & Returns

Please see below for the delivery services available and the cost of delivery for UK, Southern Ireland and Channel Islands orders.

Delivering To:Shipping OptionsDelivery Time (from dispatch)CostPlease remember
United KingdomNext Day Delivery (DHL)24 hours

(Excluding Highlands and Isle of Man which are 48 hours)
Web Orders:
£0 - £99.99 £10 +vat
Over £100 FREE

Tel/Email Orders:
£0 - £199.99 £10 + vat
Over £200 FREE
Delivery is by close of business next working day (excluding Saturdays, Sundays and Bank Holidays).

Each parcel is fully tracked and requires a signature on delivery (for this reason, we cannot deliver to a PO Box, or leave a parcel if there is no one available to sign for it).
United KingdomRoyal Mail2-5 working days0g - 899g £3 +vat

900g – 1100g £5.50 +vat
Only available for small items
Northern Ireland2 Day Delivery (DHL)48 hoursWeb Orders:
£0 - £149.99 £10 +vat
Over £150 FREE

Tel/Email Orders:
£0 - £299.99 £10 + vat
Over £300 FREE
Each parcel is fully tracked and requires a signature on delivery (for this reason, we cannot deliver to a PO Box, or leave a parcel if there is no one available to sign for it).
Southern Ireland2 Day Delivery (DHL)48 hoursWeb Orders:
£0 - £299.99 £20 +vat
Over £300 FREE

Tel/Email Orders:
£0 - £499.99 £20 + vat
Over £500 FREE
Each parcel is fully tracked and requires a signature on delivery (for this reason, we cannot deliver to a PO Box, or leave a parcel if there is no one available to sign for it).
Channel Islands3 Day Delivery (DHL)72 hoursWeb Orders:
£0 - £299.99 £20 +vat
Over £300 FREE

Tel/Email Orders:
£0 - £499.99 £20 + vat
Over £500 FREE
Each parcel is fully tracked and requires a signature on delivery (for this reason, we cannot deliver to a PO Box, or leave a parcel if there is no one available to sign for it).

Orders received before 3.00 pm on a week day will normally be despatched the same day, subject to stock availability.

We will do our best to meet the delivery timescales above, but these timescales are only approximate and are not guaranteed. Sometimes a parcel can be late due to reasons that are beyond our control. If your parcel does not arrive within the expected delivery time period, please contact us so that we can find out what has happened. We shall have no liability however for any delay in the delivery of products ordered.

If you are ordering more than one item and not all items are currently in stock, your goods may be sent to you in instalments. Any items on back order will be automatically added to your next order if it reaches the carriage free level. Alternatively, you can track back orders online and manually add items to an order once they come into stock.

Returns

On rare occasions, you may feel that the goods you have received are not up to our usual quality standard or have been sent to you in error. If you are not entirely satisfied with the quality or condition of the products that you have received, please notify us within 3 days of the delivery date using the online returns system. We will then either refund, repair or replace the items in accordance with your statutory rights.

For any unwanted goods returned that are not faulty, Feridax reserves the right to impose a handling charge of 15% of the net price of the goods.

Returning Goods to Us

You pay the costs of sending any goods that you are returning back to us for refund. Simply complete the online returns system and once you have received an RMA number, return the goods to us with a copy of the submission email in the box. Returns should be sent to: Returns Department, Feridax (1957) Ltd, Park Lane, Halesowen B63 2NT.